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What Makes a VoIP Implementation Successful?

February 22, 2010 Leave a comment Go to comments
Whether you’re installing a few VoIP phones or shopping around for a full-bodied unified communications solution, if you’re in charge of making purchases at your company, there are a number of questions that must be asked before you part ways with your purse change.
 
Lucky for you, MegaPath, a provider of managed IP data, voice and security services in North America, has released a long list of tips for overcoming the challenges associated with implementing a sophisticated VoIP solution.
 
From small- to medium-size businesses to large enterprises, companies are looking for cost-effective and reliable voice and data solutions to keep them competitive, according to Costa Mesa, Calif.-based Megapath.
 
The company’s checklist provides shoppers with key criteria to consider prior to implementing a new VoIP solution.
 
Here are the first three tips:
  1. Look for the Quality of Service Seal: There are many choices for service providers and price should not be the only factor in your selection. Make sure the provider can provide Quality of Service (QoS).
  2. Ask, is it a fit?: First, you need to ask yourself, “ do I want to upgrade the entire system or just the back-end infrastructure?”  Regardless of the answer, when it comes to selecting a VoIP solution the equipment you choose must be compatible with your provider. If upgrading the entire system, you will want to steer clear of proprietary solutions as they can be limiting.
  3. Shop around: While VoIP solutions are feature rich, you should do a comprehensive comparison to make sure no functionality is lost following cut over. In comparing the offerings available, be sure to look at end-user and administrative features that include reporting requirements.
“Implementing a VoIP solution shouldn’t be a daunting task, but it’s definitely a wise move to look before you leap,” said Paul Marra, vice president, Voice Products, MegaPath. “Businesses of all sizes should do their homework when researching a VoIP solutions provider to ensure their investment doesn’t break the bank now, but provides enough flexibility to make upgrades later.”
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