Home > Technology & Telecom, Unified Communications (IPT) > VoIP Call Recording: Why Record Your Calls

VoIP Call Recording: Why Record Your Calls

Officials at SIP Print have put together a good list of the reasons, highlighted here:

Regulatory compliance.
Businesses of all types face growing regulatory requirements. Today, many businesses are simply required to record phone calls for an undisputable record of transactions. Others find that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance.
Enhanced customer satisfaction.
It’s easier to keep existing customers than to find new ones. That’s why so many companies use SIP Print to coach call center employees and other front line employees with recorded examples of high-quality customer interactions.
“Using SIP Print to increase customer satisfaction drives operational efficiencies, reduces costs and reduces employee attrition” as well, company officials say, adding that SIP Print empowers managers to evaluate and improve the effectiveness of customer service policies, ensure employees provide the promised level of customer service and helps create “the positive customer interactions” that are at the heart of a successful business.
Limit legal liability.
Recorded telephone activity provides a degree of legal protection to both the company and the consumer. In regulated industries, SIP Print play a key role in many companies’ ability to verify compliance with: the Gramm-Leach-Bliley Act, the Health Information Portability and Accountability Act, the Sarbanes-Oxley Act, and other regulations that require comprehensive information security planning by affected companies.
Improve employee productivity.
SIP Print’s call monitoring and recording software solution has proven effective in evaluating and improving employee productivity. Reviewing recorded calls with employees provides managers with a powerful training tool and a concrete, objective measure of employee performance.
Increase security.
The majority of security threats are created by employees intentionally or unintentionally distributing confidential information. Workplace monitoring and recording encourages employees to be more aware of what they are saying and doing, and helps prevent unauthorized verbal or electronic dissemination of confidential information. 
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