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Mobility and UC: A Match

Two segments of the enterprise communications space that are getting a lot of attention lately are mobility and Unified Communications (UC). As more companies are moving to UC platforms and increasing their support for mobile employees, how do they best mix the two effectively to ensure the best of both worlds?

Traditionally, UC and mobility were two completely separate platforms as they had to no way to effectively intertwine. That is now changing, however, as technologies have emerged that make it seamless to push UC out to the mobile employee and bring the mobile employee into the network.

So why this push and why now? The lines that traditionally separated mobility from UC are in large part now gone. Mobility is now a top focus in telecom and IT and has firmly cemented its place in UC development as part of the overall corporate strategic infrastructure.

Paul DeBeasi, a research vice president for Networks and Telecommunications for Gartner, noted that the merging of mobility and UC has been a significant trend that is mostly driven by the sheer volume of calls made on mobile devices. As the industry has evolved, so have solutions from UC vendors to take traditional telephony and extend solutions from the softphone to the smartphone.

As a result, the sophistication of the UC system ensures that all devices are seen, whether it is a smartphone, netbook, notebook or other device. Mobile devices are truly fully integrated into the systems companies use and these devices must be treated as an extension on the UC platform.

In taking this approach, organizations can ensure they actually derive a strong and rapid return on investment (ROI) from their UC deployment. Much of this value is derived from presence. Not only do mobile employees have access to the network and necessary data to do their job, the network can detect where they are and what they are doing on the network to ensure security.

This presence also ensures that all calls coming into the organization reach the intended party. It no longer matters whether or not an individual is in his or her office or at their desk. Calls are automatically directed to the proper phone – whether it is on the desk or in the pocket – allowing callers to connect anywhere and at anytime.

Zeacom is one company offering such mobility, giving total control to the organization, while also allowing for the full implementation of the mobile employee. The company’s ZCC Mobility is designed to save time and void frustration for every employee with a mobile phone.

Time savings are derived through the ZCC solution from the elimination of the time-consuming and frustrating chore of checking multiple mailboxes several times a day. Now, check all messages in one place.

With the ZCC Presence function, employees can to leave their desk and calls are automatically diverted to the mobile phone based on pre-set parameters. Selected callers can be re-directed to the mobile line, while others go straight to voicemail.

All calls can operate seamlessly. If the call has been diverted to the mobile phone, the employee sitting at his or her desk can divert the call back to the desk phone through a pop up screen on the desktop. Calls already underway can be swapped between the desk phone and mobile phone without disconnecting the call.

If you have to be away from both phones, calls directed to a mailbox can be integrated with Microsoft Outlook or Lotus Notes calendar appointments so callers can be automatically greeted with up-to-date information and the expected time of return. Alerts can be set to notify employees of new messages whether on site or not.

By driving presence on the network and supporting mobility as a key strategic function within the operation with the ZCC Mobility platform, the organization derives the optimal benefits from their UC environment, intertwined with mobile employees.

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