Home > IT Infrastructure, Unified Communications (IPT) > The Green Benefits of VoIP

The Green Benefits of VoIP

Voice over Internet Protocol (VoIP) is a technology that came into popular use in 2004 in tandem with the widespread
availability of high-speed Internet. VoIP enables voice communications to be transferred over the Internet, as opposed to over the Public Switched Telephone Network (PTSN).

IVR applications involve client-server exchanges between humans and machines, and are structured through the use of VoiceXML. Interactive voice response systems enable telephonic data transmissions and exchanges between two parties to be automated on one or both ends of the telephone exchange.

While there are benefits and drawbacks to using VoIP, there are generally bandwidth savings if you use certain protocols for encoding audio. The packet switch is generally cheaper than a circuit switch, and offers more bandwidth. Additionally, it is now possible to buy an integrated data and voice T1 combining both functionalities in one carrier system instead of having to purchase and maintain both. This type of Telco-IT convergence is convenient and offers consumers greater accessibility at a cheaper price point, especially through services like Skype.

One of the great advantages of using VoIP for communication is the green benefits it offers. There are a plethora of software and hardware costs associated with deploying either hosted or on-site IVR systems. While both types of systems offer nearly failsafe uptime guarantees, provide the user with disaster recovery options, and ensure redundancy and fault tolerance, they consume large amounts of power.

Being green, conserving power, and saving energy have become huge issues as of late, and many businesses are looking for ways to reduce their carbon footprint and promote energy efficient systems and practices. VoIP and SIP communications offers IVR users the opportunity, at least in some of their communications, to conserve energy.

VoIP and SIP communications transform voice signals from the telephone into digital signals that are then transmitted over the Internet. These communications don’t require massive backend infrastructure to properly run, thus ensuring that communications are less involved and require less power consumption.

Data center operations are both costly and require an extremely high amount of energy to maintain. While there are overt benefits for enterprise level corporations to using data center technologies to operate and run IVR systems, less high value operations can certainly be transmitted over VoIP. Integrating VoIP with already in place IVR systems can help businesses ensure that they cutting down on their energy consumption and contributing to environmental preservation in their own way!

Originally posted at: http://ivr.tmcnet.com/topics/ivr/articles/166783-green-benefits-voip.htm

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